Nevada and North Carolina Auto Repair

Charleston At Haulapai
Mon - Fri: 7:00 AM - 6:00 PM
Sahara At Buffalo
Mon - Fri: 7:00 AM - 6:00 PM
The Car Guys Carolina Beach Rd
Mon - Fri: 7:00 AM - 6:00 PM
Porters Neck
Coming Soon!
5

I had taken my car in at another shop and they told me I had a bunch of issues with oil leaks, but they didn't want to work on it, said my car looks brittle and was afraid to work on it, They ended up recommending that I should go to a dealership and have them work on it. Mind you that I thoroughly vetted them out via Yelp and they got 5 stars with good reviews. I needed to have an oil change, so I agreed to that and had planned to find a dealership to go to for the oil leak issues. When I saw this place, I looked them up to see reviews and their website, I saw that they offered a coupon for a free second opinion, so I decided to give them a shot. When they inspected my car, they confirmed the oil leaks and told me what needs to get fixed. They did not upsell me for anything and in fact, they worked with me and gave me some discounts since they heard I JUST had an oil change and some work done on it, which I REALLY appreciated. Otherwise it would have cost me an arm and a leg but instead, it was within my budget. One of the issues was that there were signs of leakage from the oil pan, which the last (other) place I went to should have seen it when they changed my oil but they didn't say anything about it. Just changed my oil and filter. The work The Car and Truck Guys did were: 1. replaced my valve cover gasket (my car has 98,609 miles, so it was due to wear and tear). 2. replaced the engine oil pan gasket, which the other place should have noticed when they changed out my oil but they didn't! These guys ended up refilling my oil without charging me, which was very nice of them! 3. flushed the coolant fluid, which was on my list to get done anyway. 4. They took the liberty of cleaning everything up. Yes, it's expected but most places probably just clean up but it looks like these guys went above and beyond to really clean. The last place where I had the oil change didn't even clean up or notice the oil pan and gasket leak and they worked on it! Now everything looks nice and clean under the car hood! I was not expecting that, so that was an added bonus! I talked to the rep, Dee, about the work and cost and went over the estimates by you before doing the work. From what I heard, they also send you an email but since I talked to Dee, I didn't get an email. Later, they also informed me that my car was not britle like the last place mentioned at all and in fact, it is actually clean and in good shape. Told me a week later to come by to recheck in case the leak was also from the rear main seal. I went back a week later and all is good!! Lazaro let me see underneath when the car was raised onto the platform and everything was dry! I feel like I can really trust them and will continue to support their business and go back to them for future services. The rep was Dee and the technician was Lazaro. THANK YOU gentlemen for a good experience and for exceptional service and work!!

5

Oil change was fast!! Also got a full list of to-do's. I'm going back in a couple weeks for another service. I look forward to getting my truck back to tip top shape. I highly recommend.

5

Dee and crew are AMAZING! AMAZING! Words can't explain how Professional and how they really care about their customers. I wish I could leave 100 or more stars. I am so Thankful for the honesty!. I highly recommend this company. You will definitely be pleased with the service. Thanks again 😊

5

Professional guys, friendly, clean business..excellent service provided..would highly use again & recommend to others.

5

The new owner took a leap of faith and moved east to stick his feet in the sand and deliver excellent customer service and hire only the best with the same attitude of gratitude. It might not only be your car that gets a tune up… your heart might too! Definitely give them a try…

5

I always expect great service

4

Appropriate experience. “D” was courteous and the time it took was reasonable.

5

Got me in quickly, diagnosed the problem, gave me a fair price and fixed it within 24hrs, all with a friendly attitude. I will use them again.

5

5

Job well done

The Car & Truck Guys is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Charleston At Haulapai (702) 259-2600, Sahara At Buffalo (702) 255-0051, The Car Guys Carolina Beach Rd (910) 399-8042 if you have any issues in accessing any area of our website.